Refund and Returns Policy
Thank you for shopping at Harbor London, operated by UNFXZED LIMITED.
We hope you are delighted with your purchase. However, if you are not completely satisfied, we are here to help.
1. Overview
Our returns policy lasts 30 days.
If 30 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and returned in its original packaging.
2. Non-Returnable Items
Certain types of goods cannot be returned, including:
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Perishable goods (such as food, flowers, newspapers, or magazines)
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Intimate or sanitary products
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Hazardous materials or flammable liquids/gases
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Gift cards
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Downloadable software products
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Some personal care and hygiene items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
3. Partial Refunds
In some cases, only partial refunds may be granted:
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Books with obvious signs of use
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CDs, DVDs, software, or vinyl records that have been opened
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Any item not in its original condition, damaged, or missing parts not due to our error
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Any item returned more than 30 days after delivery
4. Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item and inform you whether your refund has been approved or rejected.
If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within a few working days.
5. Late or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card company — it may take some time before your refund is officially posted.
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Then contact your bank — there is often a short processing delay.
If you have done all of this and still have not received your refund, please contact us at info@harbor-london.com.
6. Sale Items
Only regular-priced items may be refunded.
Unfortunately, sale or discounted items cannot be refunded.
7. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at info@harbor-london.com and send your item to:
Harbor London – Returns Department
UNFXZED LIMITED
SUITE C, LEVEL 7, WORLD TRUST TOWER
50 STANLEY STREET, CENTRAL
HONG KONG
8. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
9. Shipping Returns
To return your product, please send it to:
Harbor London – Returns Department
UNFXZED LIMITED
SUITE C, LEVEL 7, WORLD TRUST TOWER
50 STANLEY STREET, CENTRAL
HONG KONG
You are responsible for paying your own shipping costs for returning the item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning an expensive item, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
10. Need Help?
If you have any questions about our refund and returns policy, please contact us at:
📧 info@harbor-london.com
🏢 UNFXZED LIMITED,
SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG